To request to cancel your booking outside of the cooling period, prior to the Tenancy Start Date as set out in the Tenancy Agreement, you must meet any of the following criteria: You have failed to obtain your grades to study at university and as such do not have student status. If you meet the above Cancellation Criteria and can provide management with evidence demonstrating that you meet the above criteria, your request for cancellation will be granted. If you have already accepted your Tenancy Agreement and paid your first instalment of Rent at the date your cancellation request is granted, the accommodation will refund all rent/s and deposits. Your application for a visa has been declined. If you meet the above Cancellation Criteria and can provide management with evidence demonstrating that you meet the above criteria, your request for cancellation will be granted. If you have already accepted your Tenancy Agreement and paid your first instalment of Rent at the date your cancellation request is granted, the accommodation will refund all rent/s and deposits.

1) Before Rent due date: Find a replacement tenant or Need Uni Rejection Letter/ Visa Fail Letter with the official signature from Uni or Home office within 7 days. 2) After the rent due date, before the contract start date: Need to find a replacement tenant to generate the refund(If Paid), And need a Uni Rejection Letter/ Visa Fail Letter with the official signature from Uni or Home office. The replacement tenant's start date(take-over date) and rental period should remain the same as before. 3) After the contract start date: Need to find a replacement tenant to generate the refund. And need Uni Rejection Letter/ Visa Fail Letter with the official signature from Uni or Home office. The refund amount should be re-calculated. Refund re-calculate Sample: student with 1st Sept start and ends on 1st August. Cancel after the start date, they need to find replacement tenants + provide a rejection letter. The takeover student wants to move in on 1st Oct start, end on 1st August. We need to charge the pre-student rent from 1st Sept to 30th Sept, generating a refund from 1st Oct to 1st August. 4) 14 days After the contract start date student has not paid the rent and no reply(No show): The landlord has the right to cancel the order and let the room again. (Based on the term 12.1 in our contract template)