To request to cancel your booking outside of the cooling period, prior to the Tenancy Start Date as set out in the Tenancy Agreement, you must meet any of the following criteria: You have failed to obtain your grades to study at university and as such do not have student status. If you meet the above Cancellation Criteria and can provide management with evidence demonstrating that you meet the above criteria, your request for cancellation will be granted. If you have already accepted your Tenancy Agreement and paid your first instalment of Rent at the date your cancellation request is granted, the accommodation will refund all rent/s and deposits. Your application for a visa has been declined. If you meet the above Cancellation Criteria and can provide management with evidence demonstrating that you meet the above criteria, your request for cancellation will be granted. If you have already accepted your Tenancy Agreement and paid your first instalment of Rent at the date your cancellation request is granted, the accommodation will refund all rent/s and deposits.

You can cancel your tenancy agreement for up to 14 days after the date of your booking (the Initial Cancellation Period). We will refund the full security deposit. Please note, £20 will be deducted from the refunded amount to cover any international bank charges for deposit refunds made to non-UK banks. If you wish to cancel your tenancy agreement after the initial cancellation period or after your tenancy has started, you will be responsible for paying the rent and any applicable fees for the full tenancy period. However, if you find a replacement tenant who is approved by the landlord and has paid both the deposit and rent, your liability will be limited to the time until the replacement tenant takes over payment. The tenancy termination will only be confirmed once the replacement tenant has completed these payments. Once the new tenancy begins, the landlord will release you from your tenancy agreement. Outside of the Cooling Off Period, termination of your tenancy agreement will only be authorised if any applicable legal notice that applies under current legislation is issued, or if your place at your University or Higher Education Institute is withdrawn because you do not achieve the required grades to proceed into your next year. To apply to be released from this contract if you do not achieve the required grades and your place at university is withdrawn, you must: You must provide written evidence from the University that you do not have a place within 7 days of your results being published and we will release you from the contract without penalty and refund the deposit paid. You may also be eligible to be released from this agreement if you are a prospective first year Undergraduate student and you choose to go to a different University because you have exceeded your expected grades. To apply to be released from this agreement in the circumstances referred to above, you will need to supply us with a copy of: A written or email confirmation that you wish to cancel your reservation, stating full name and full details of the property booked; A letter from your university/college which confirms that the required results were not achieved, and that your place has been withdrawn. These document(s) must be received by us within 7 calendar days from the date your results are published. On receipt of the required documentation it will be verified and, provided we are satisfied, we will cancel your agreement and refund your deposit in full.