To request to cancel your booking outside of the cooling period, prior to the Tenancy Start Date as set out in the Tenancy Agreement, you must meet any of the following criteria: You have failed to obtain your grades to study at university and as such do not have student status. If you meet the above Cancellation Criteria and can provide management with evidence demonstrating that you meet the above criteria, your request for cancellation will be granted. If you have already accepted your Tenancy Agreement and paid your first instalment of Rent at the date your cancellation request is granted, the accommodation will refund all rent/s and deposits. Your application for a visa has been declined. If you meet the above Cancellation Criteria and can provide management with evidence demonstrating that you meet the above criteria, your request for cancellation will be granted. If you have already accepted your Tenancy Agreement and paid your first instalment of Rent at the date your cancellation request is granted, the accommodation will refund all rent/s and deposits.

A 14-day cooling-off period applies to bookings, during which any payments made are fully refundable. For full cancellation details specific to your property, please refer to your tenancy agreement or the sample agreement available on our website. Please note that the length of the cooling-off period may vary. Students should always check their tenancy agreement for the exact cooling-off period before signing.